| The message "This email address is currently in use." Is displayed and I can't register. |
If the same email address is already registered in the system, you can't register. Please contact the Secretariat. |
| I agreed to the Agreement and registered my email address, but I did not receive the email. |
Possible causes; |
| • The message has been distributed to an unexpected folder or a folder for spam. Please search the message in your mailbox. |
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| • Your email address is invalid or incorrect. Please authenticate the email address again. |
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| • Emails might be blocked by your institution's security policy. Please contact your network administrator for assistance or try another email address. |
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| I get an error when I click the admission confirm url in the email of "Please confirm your email address". |
Possible causes; |
| • The admission confirm url will expire in 24 hours.If the admission confirm url has expired, please go back to the membership agreement and register again. |
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| • If you send emails to the same email address more than once, the link in the old emails will be invalid. Please proceed creating your password with the newest link. |
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| • The URL is incorrect. Please make sure to copy the correct URL and paste it to the browser's address bar. |
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| • The line breaks are included in the URL. |
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| When accessing the admission confirm URL, a screen that is not SMOOSY is displayed. |
You might use the wrong search window. Please make sure to copy the confirm URL and paste it to the browser's address bar. |
| I accidentally registerd and would like to cancel. |
The record can not be deleted. Please contact the Secretariat for further assistance. |