| Question | Answer |
|---|---|
| The message "This email address is currently in use." Is displayed and I can't register. | If the same email address is already registered in the system, you can't register. Please contact the Secretariat. |
| I agreed to the Agreement and registered my email address, but I did not receive the email. | Possible causes; |
| • The message has been distributed to an unexpected folder or a folder for spam. Please search the message in your mailbox. | |
| • Your email address is invalid or incorrect. Please authenticate the email address again. | |
| • Emails might be blocked by your institution's security policy. Please contact your network administrator for assistance or try another email address. | |
| I get an error when I click the admission confirm url in the email of "Please confirm your email address". | Possible causes; |
| • The admission confirm url will expire in 24 hours.If the admission confirm url has expired, please go back to the membership agreement and register again. | |
| • If you send emails to the same email address more than once, the link in the old emails will be invalid. Please proceed creating your password with the newest link. | |
| • The URL is incorrect. Please make sure to copy the correct URL and paste it to the browser's address bar. | |
| • The line breaks are included in the URL. | |
| When accessing the admission confirm URL, a screen that is not SMOOSY is displayed. | You might use the wrong search window. Please make sure to copy the confirm URL and paste it to the browser's address bar. |
| I accidentally registerd and would like to cancel. | The record can not be deleted. Please contact the Secretariat for further assistance. |
<aside> 💡 For inquiries about "A-Pass," please refer to the "What is A-Pass? " page.
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